Shipping & Returns
At Elenatti & Co, we are committed to providing a secure, seamless,
and elevated luxury shopping experience. Please review the information below
regarding shipping, insured delivery, returns, exchanges, and refunds.
Order Processing
Most orders are processed within 1–5 business days unless otherwise stated.
Custom, made-to-order, personalized, or special request items may require
additional production time.
Once your order has been prepared for shipment, you will receive a confirmation
email with tracking information.
Shipping Policy
Elenatti & Co offers secure shipping within the United States and
select international destinations.
- Secure and insured shipping options
- Tracking provided with eligible orders
- Luxury packaging for all jewelry pieces
- Signature confirmation may be required
Shipping times are estimates only and may vary depending on destination,
carrier delays, holidays, customs processing, weather conditions, or
order verification requirements.
Insured Delivery
Due to the value of fine jewelry, certain orders may require insured shipping,
adult signature confirmation, identity verification, or additional delivery security measures.
Customers are responsible for providing accurate shipping information and ensuring
that packages can be securely received at the delivery address.
Returns & Exchanges
Eligible items may be returned or exchanged within 14 days of delivery,
subject to approval and inspection.
Returned items must:
- Be unworn and unused
- Be returned in original condition
- Include original packaging and documentation
- Not show signs of damage, resizing, or alteration
Elenatti & Co reserves the right to refuse returns that do not meet
these conditions.
Refund Policy
Approved refunds will be issued to the original payment method after
inspection and verification of the returned item.
Shipping costs, insurance fees, expedited delivery charges, and certain
processing fees may be non-refundable where permitted by law.
Refund processing times may vary depending on the financial institution
and payment provider.
Custom & Personalized Orders
Custom-made, engraved, resized, personalized, special-order, or made-to-order
jewelry pieces are considered final sale and may not be eligible for return,
exchange, or refund.
Production timelines for custom pieces may vary depending on design complexity,
stone availability, and approval process.
Contact Information
If you have any questions regarding shipping, returns, exchanges,
or refunds, please contact us:
Elenatti & Co
1 NE 1st Street, Suite 101
Miami, Florida 33132
Email:
info@elenatti.co
Phone:
305 000 0000